This beep™ Conditions of Use document is a contract between you (a beep™ Card holder) and us (AF Payments Inc.) effective upon your purchase of a beep™ Card.
We are the issuer of your beep™ Application, which can reside on Standard, Co-Branded Advertising or Co-Branded Multifunction cards or other form factors, such as mobile phone, key fob, watch. hereafter.
1.1 This Conditions of Use cover the use of the beep™ Application and the beep™ Cards.
1.2. For Co-Branded Multifunction beep™ Cards, functionalities/applications other than the beep™ Application are governed by the Conditions of Use issued by the relevant Co-Brander of Multifunction beep™ Card. We will not be responsible for such other functionalities/applications.
1.3. Each beep™ Card bears the beep™ Logo and TranspoTM Logo.
1.4. Each beep™ Card, upon purchase, is unregistered. The registration process for Standard beep™ Card is not yet available. However, if you are a Concessionary Person, you may register your beep™ Card as a Concessionary beep™ Card in accordance with Section 3 hereof.
1.5 For Co-Branded Advertising and Co-Branded Multifunction cards, you may follow the registration process of the Co-Brander, if any. If the card is registered with the Co-Brander, the provisions pertaining to a registered beep™ will apply to these types of cards.
1.6. Pricing information, changes to the current version of the Conditions of Use, and other information on the beep™ Application or beep™ Cards are available at www.beeptopay.com.
2.1. You can purchase your Standard beep™ Card from authorized beep™ Card distributors upon payment of the amount of twenty pesos (₱20).
2.2 You can purchase your Co-Branded Advertising beep™ Cards or Co-Branded Multifunction beep™ Cards from the Co-Brander (or any of their designated outlets). The price is set by the Co-Brander and may or may not be the same as the Standard beep™ Card price.
2.3 If you purchase your Standard beep™ Card at any of the beep™ ticket vending machines inside Transport Establishments, an initial minimum top-up value is required to be loaded into the beep™ Card.
3.1 Concessionary beep™ Cards are available for purchase by qualified Concessionary Persons. You may apply for a Concessionary beep™ Card by submitting a completed registration form at the ticket counters located at any Transport Establishment. The Concessionary beep™ Card shall be made available to you within seven (7) days from our receipt of your duly accomplished registration form.
3.2 To register a Concessionary beep™ Card, you will be required to disclose certain personal information including, but not limited to, your name, date of birth, contact details, and proof of eligibility for the Concessionary beep™ Card (e.g., Senior Citizen ID, PWD ID).
3.3 Only the registered Concessionary Person can use the Concessionary beep™ Card. Your Concessionary beep™ Card is not transferable to another person/user. Each Concessionary Person can own only one Concessionary beep™ Card.
3.4 Only the registered Concessionary Person can use the Concessionary beep™. Your Concessionary beep™ is not transferable to another person/user.
4.1 You can top up and use your beep™ Card at any of the Transport Establishments and other beep™ Merchants that display the beep™ Logo and/or TranspoTM Logo. In case a beep™ Merchant displays the beep™ Logo and/or TranspoTM Logo but does not accept your beep™ Card, you may report this to us through our customer service number.
4.2 Your beep™ Card may be rejected in any of the following circumstances:
4.3 We shall not be responsible for the condition, quality or performance of the goods or services purchased using your beep™ Card. All concerns or complaints relating thereto shall be addressed to the relevant beep™ Merchant.
5.1 Your beep™ Application purse may have a minimum balance of zero pesos (₱0.00) and a maximum balance of ten thousand pesos (₱10,000).
5.2 You may top-up your beep™ Card at any authorized top-up provider that displays the beep™ Logo, including at any Transport Establishment.
5.3 The minimum top-up value is equivalent to the minimum fare charged by the Transport Establishments, which is currently at eleven pesos (₱11). The minimum fare is determined by the Transport Establishments and is subject to change. The maximum top-up amount is equivalent to the maximum balance, which is ten thousand pesos (₱10,000).
6.1 You should take proper care of your beep™ Card to avoid damage thereto (including but not limited to scratches, notches, tears, breaks, cuts, bends, drills or punctures) and shall not intentionally alter, deface, damage or destroy the same. You shall not print, attach or place any marking or material onto the beep™ Card.
6.2 You should not copy, duplicate, modify, and/or alter beep™ Application or the beep™ Card including its firmware, software, program and/or data recorded in the electronic chip.
6.3 You should cooperate with authorities during any investigation of possible crime, suspicious transactions, misrepresentations, fraudulent acts, and/or anomalies involving beep™ Card or the use thereof.
6.4 You should be responsible for safeguarding your own beep™ Card against theft, damage, or loss. If you lose your beep™ Card, the balance will not be replaced (unless your beep™ Card is registered with us).
7.1 In case your beep™ Card is malfunctioning due to a manufacturing defect, you may request it to be replaced with a new beep™ Card, provided the card was proven defective by manufacturer, and subject to the following:
7.2 In case your beep™ Card is not functioning due to misuse, you may purchase a replacement beep™ Card. Should you wish to transfer any remaining balance from your damaged or destroyed beep™ Card to your replacement beep™ Card, a charge of one hundred and fifty pesos (₱ 150) will apply for the balance transfer.
8.1 Please note that this Section applies only to registered beep™ Cards. As a general requirement, the replacement of your lost or stolen registered beep™ Cards shall be subject to presentment of a valid proof of identity.
8.2 If your Concessionary beep™ Card is lost or stolen, please proceed to any Transport Establishment or to our office at AF Payments Inc., 4/F MSE Building, Ayala Avenue, Makati City 1226, Philippines to block and cancel your Concessionary beep™ Card. Please remember to bring with you a valid government-issued ID in order that we may adequately establish your ownership of the Concessionary beep™ Card. We will block your Concessionary beep™ Card within twenty-four (24) hours from the time you notify us. Once blocked, your Stored Value is protected and guaranteed.
8.3 We shall adopt measures and procedures to ascertain your identity and we reserve the right not to grant the request to block your Concessionary beep™ Card if you fail to adequately prove your identity.
8.4 In case you lose your registered Co-Branded Advertising beep™ Card, you should proceed to any Transport Establishment or to our office at AF Payments Inc., 4/F MSE Building, Ayala Avenue, Makati City 1226, Philippines to block and cancel your Co-Branded Advertising beep™ Card. We will block your Co-Branded Advertising beep™ Card within forty-eight (48) hours from the time you notify us. Once blocked, your Stored Value is protected and guaranteed.
8.5 In case you lose your registered Co-Branded Multifunction beep™ Card, you should contact the relevant Co-Brander of the Multifunction beep™ Card to block your card. You should refer to the Conditions of Use issued by the Co-Brander of the Multifunction beep™ Card for rules and policies on lost or stolen cards. AF Payments Inc. will block your beep™ Application on the Co-Branded Multifunction beep™ Card within forty-eight (48) hours from the time you notify the Co-Brander. Once blocked, your Stored Value is protected and guaranteed.
8.6 In case the Co-Brander refuses to replace your lost or stolen card, you may proceed to our office address at AF Payments Inc., 4/F MSE Building, Ayala Avenue, Makati City 1226, Philippines, to request a replacement of your lost or stolen card with a new Standard beep™ Card. The Standard beep™Card shall be made available to you within seven (7) days from our receipt of your request. AF Payments Inc. reserves the right to charge you the card purchase fee and a fee for the balance transfer.
8.7 If you find a beep™ Card, you should return it to the offices of AF Payments Inc., at 4/F MSE Building, Ayala Avenue, Makati City 1226, Philippines.
9.1 Your beep™ Card has an expiration date of four (4) years from the date of your purchase. In case your Co-Branded Multifunction beep™ Card has a shorter expiration date, your beep™ Application will still function up to four (4) years.
9.2 An expired beep™ Application or beep™ Card may no longer be used.
9.3 We allow balance transfer of your remaining balance to a new beep™ Application or beep™ Card, up to one (1) year after your beep™ Application or beep™ Card has expired. A balance transfer fee of one hundred and fifty pesos (₱ 150) will be charged for this service.
10.1 We shall not be held liable for any misrepresentation, fraud, fault, or misconduct committed by any third party, such as but not limited to owners, employees, authorized representatives, and/or agents of beep™ Merchants, Transport beep™ providers, and distributors.
10.2 We shall not be held liable for non-performance, error, interruption, or delay in the performance of our obligations under this Conditions of Use for causes not attributable to our fault or negligence, including:
11.1 Should you have any questions, please contact Customer Service at (02) 737 9600 or visit our web site: www.beeptopay.com.
12.1 We reserve the right to provide new features, functions, and/or services for any type of beep™ Card.
12.2 We reserve the right to amend or change this Conditions of Use after due notice to holders of beep™ Cards by publication. The amendment or change shall take effect not earlier than thirty (30) days from date of publication.
13.1 These Conditions of Use shall be governed by and construed in accordance with Philippine laws. For data privacy matters, please refer to the Data Privacy section in our web site: www.beeptopay.com. The data privacy provisions therein shall form part of this Conditions of Use.