Terms and Conditions

beep™ CONDITIONS OF USE
Updated as of 26 May 2020 

This beep™ Conditions of Use document is a contract between you (a beep™ Card holder) and us (AF Payments Inc.) effective upon your purchase of a beep™ Card. We are the issuer of your beep™ Application, which can reside on Standard, Co-Branded Advertising or Co-Branded Multifunction cards or other form factors, such as mobile phone, key fob, watch, etc.

Terms used in this document are defined as follows:

  1. a. “Automatic Fare Collection System” is the system being offered by AFPI to operators of all kinds of public transport vehicles that issue tickets and support multiple methods of fare collection, from contactless stored value card to cash payment for paper-based or single journey tickets, and consists of Level 0 (fare media and tickets), Level 1 (acceptance and loading systems), Levels 2 and 3 (data consolidation systems), and Level 4 Infrastructures (clearing and settlement system).
  2. b. "beep™" is the brand name of the beep™ Application and is identified by the beep™ Logo.
  3. c. "beep™" Application” means the stored value payment application owned and developed by us that allows consumers to make paymentsat Transport Establishments and other beep™ Merchants using beep™ Cards. We are the issuer of and shall be responsible for the beep™ Application.
  4. d. "beep™" Card means a contactless smart card or any other form factor that contains the beep™ Application and may be issued as a Standard, Co-Branded Advertising, or a Co-Branded Multifunction Card.
    • "Standard beep™ Card" is a smart card or other form factor that contains only the beep™ Application. It is issued by us and distributed through our authorized Distributors.
    • "Co-Branded Advertising beep™ Card" is similar to a Standard beep™ Card but also features the logo of a Co-Brander for advertising purposes.
    • "Limited Edition or Special Edition beep™ Card" is similar to a Standard beep™ Card produced in limited quantities and sold within a specific time period.
    • "Co-Branded Multifunction beep™ Card" is a smart card or other form factor that contains the beep™ Application and one or more other applications for payment and/or non-payment products which are owned by and for which the Co-Brander of the Multifunction beep™ Card shall be responsible.

e. "beep™ Card Distributor” or “Distributor" refers to any entity or establishment authorized to sell beep™ cards directly and/or through its authorized agents.

f. "beep™ Discount Card" means a beep™ Card (other than a Concessionary beep™ Card) sold by Partner Establishments (which are non-Rail Transport Establishments) to persons entitled to avail of discounted fares (including senior citizens, persons with disabilities or “Persons with Disabilities or PWDs”, and students) as mandated by law or regulation. “beep™ Discount Cards” are further classified into “beep™ Senior Citizen/PWD Discount Cards”, which are issued to senior citizens and PWDs and “beep™ Student Discount Card” which are issued to students entitled to fare discount.

g. "beep™ Logo" means the following trademark or logo or variations thereof which we may hereafter adopt.

h. "beep™ Merchant" means a merchant, retailer, establishment, or Transport Establishment authorized by us to accept beep™ Card as a form of payment for goods, services or fares.
i. "Co-Brander" means an entity or establishment with which we have a contract or arrangement for the issuance of a Co-Branded Advertising beep™ Card or a Co-Branded Multifunction beep™ Card.
j. "Concessionary beep™ Card" means a beep™ Card that has been registered for use by a Concessionary Person and grants the holder thereof discounted fares in Rail Transport Establishments, which are issued by Transport Establishments through the rail stations.

k. "Concessionary Person" means a person who is eligible under Philippine law to avail of discounted fares in Transport Establishments (such as Senior Citizens or Persons with Disabilities or PWDs)

l. “Defective beep™ card” means a non-working or non-functioning beep™ card due to a result from a manufacturing or card defect not related to improper handling.

m. “Damaged beep™ card” means a non-working or non-functioning beep™ card due to its normal wear and tear or due to improper handling

n.“Load Value or Load Amount” means the Peso value or amount equivalently loaded onto the beep™ Application

o. Partner Establishment" is an establishment assigned or authorized by us to accept and applications for, distribute and/or sell beep™ Discount Cards and conduct the necessary Know Your Customer (KYC) and registration of such Discount Cards.


p. "Stored Value" means, at any given time, the monetary value stored in your beep™Card.
q. “Top-up” is the action of increasing the load value / load amount on the beep™ Application

  1. r. "Transpo™ Logo" means the following trademark or logo or variations thereof which the Department of Transportation (“DOTr”) may hereafter adopt.
  2. s. "Transport Establishment" is a transport service or establishment required or allowed by the DOTr to use the automatic fare collection system. Currently, these Transport Establishments are Light Rail Transit 1, Light Rail Transit 2 and Metro Rail Transit 3. Transport Establishments are identified by and display the Transpo™ Logo.

  3.  

1.1. This Conditions of Use cover the use of the beep™ Application and the beep™ Cards.

1.2. For Co-Branded Multifunction beep™ Cards, functionalities/applications other than the beep™ Application are governed by the Conditions of Use issued by the relevant Co-Brander of the Multifunction beep™ Card. We will not be responsible for such other functionalities/applications.

1.3. Each beep™ Card bears the beep™ Logo and Transpo™ Logo.

1.4. Each beep™ Card, upon purchase, is unregistered. However, if you are a Concessionary Person or the holder of a beep™ Discount Card, you may register your beep™ Card as a Concessionary beep™ Card or a beep™ Discount Card in accordance with Section 3 hereof.

1.5. For Co-Branded Advertising and Co-Branded Multifunction cards, you may follow the registration process of the Co-Brander, if applicable. If the card is registered with the Co-Brander, the provisions of the Co-Brander pertaining to registered beep™ Cards shall apply.

1.6. Pricing information, changes to the current version of the Conditions of Use, and other relevant information on the beep™ Application or beep™ Cards are available in our web site: www.beeptopay.com

2. DISTRIBUTION AND PURCHASE OF beep™

  1. 2.1. Standard beep™ Cards
    1. 2.1.1. Standard beep™ Cards can be purchased from stations managed by Transport Establishments, and other ticketing booths and/or terminals and may require a minimum initial load value.
      A maximum of 10 (ten) beep™ cards can be purchased from Transport Establishments. Cards in excess of this quantity may be purchased directly from AFPI or any of their authorized Distributors.
    2. 2.1.2. Standard beep™ Cards may also be purchased from authorized beep™ Card Distributors at a purchase price set by the distributor. No minimum load amount is required in this case.
  2. 2.2. Co-branded - Advertising, Special Edition, Limited Edition and Multifunction beep™ Cards
    1. 2.2.1. Co-Branded Advertising beep™ Cards, Special Edition beep™ Cards, Limited Edition beep™ Cards and Co-Branded Multifunction beep™ Cards can be purchased from the Co-Brander (or any of its designated outlets) or from Partner Establishments. The price may or may not be the same as the Standard beep™ Card price.
  3. 2.3. beep™ Discount Cards
    1. 2.3.1. beep™ Discount Cards may also be availed from our Partner Establishments. The price is set by AFPI or the Partner Establishment and may or may not be the same as the designated price for Standard beep™ Cards.

3. REGISTRATION OF CONCESSIONARY beep™ CARDS, SENIOR CITIZEN / PWD DISCOUNT CARDS, AND beep™ STUDENT DISCOUNT CARDS

  1. 3.1. Concessionary beep™ Cards are available for purchase by qualified Concessionary Persons. You may apply for a Concessionary beep™ Card by submitting a completed registration form at the ticket counters located at any Transport Establishment. The Concessionary beep™ Card shall be made available to you within seven (7) days from our receipt of your duly accomplished registration form from the Transport Establishment that received your application.
  2. 3.2. beep™ Senior Citizen and PWD Discount Cards are also available for purchase by accomplishing and submitting a registration form at Partner Establishments authorized to accept such applications. The beep™ Senior Citizen or PWD Discount Card shall be made available to you within seven (7) days from our receipt of your duly accomplished registration form from the Partner Establishment that received your application.
  3. 3.3. To register a Concessionary beep™ Card or a beep™ Senior Citizen or PWD Discount Card, you will be required to disclose certain personal information including, but not limited to, your name, date of birth, contact details, and proof of eligibility for the Concessionary beep™ Card or beep™ Senior Citizen or PWD Discount Card (e.g., valid Senior Citizen or OSCA ID, PWD ID).
  4. 3.4. Only the registered Concessionary Person or the registered holder of a beep™ Senior Citizen or PWD Discount Card may use the Concessionary beep™ Card or beep™ Senior Citizen or PWD Discount Card. Your Concessionary beep™ Card or beep™ Senior Citizen or PWD Discount Card is not transferable to another person or user. Each Concessionary Person or Senior Citizen or PWD may own either one Concessionary beep™ Card or one beep™ Senior Citizen or PWD Discount Card.
  5. 3.5. beep™ Student Discount Cards are available for purchase by students entitled to a fare discount under relevant laws/regulations. A beep™ Student Discount Card may be applied for by presenting proof of enrollment (e.g., valid School ID) to the Partner Establishment who shall be responsible for determining the eligibility for the student fare discount. The beep™ Student Discount Card shall be made available to you upon purchase and is offered only within a limited timeframe, in alignment to the School Year.
  6. 3.6. Only a Student who applied for the beep™ Student Discount Card may use the same. Your beep™ Student Discount Card is not transferable to any other person. In the event that a beep™ Student Discount Card is found to be misused upon verification by the Partner Establishment, the Partner Establishment where the beep™ Student Discount Card was intended to be used in has the right to confiscate the beep™ Student Discount Card and charge appropriate penalties to the cardholder.
  1. 4.1. You can top-up (or load) and use your beep™ Card at any of the Transport Establishments and other beep™ Merchants that display the beep™ Logo and/or Transpo™ Logo. In case a beep™ Merchant displays the beep™ Logo and/or Transpo™ Logo but, for any reason, does not accept your beep™ Card, you may report thru our customer service number: (02) 8737-9600 or by contacting us on the details posted on our web site: www.beeptopay.com
  2. 4.2. Your beep™ Card may be rejected in any of the following circumstances:
    1. 4.2.1. It has expired or has been suspended or blocked, e.g., your beep™ Card has been reported lost or stolen;
    2. 4.2.2. The remaining balance on the beep™ Application purse is insufficient to cover the price of the purchase;
    3. 4.2.3. It has been reasonably suspected to be a counterfeit, illegally or fraudulently obtained, or suspected to have been stolen or tampered; or
    4. 4.2.4. It has been damaged or is malfunctioning.
  3. 4.3. We shall not be responsible for the condition, quality or performance of the goods or services purchased using your beep™ Card. All concerns or complaints relating thereto shall be addressed to the relevant beep™ Merchant.

5. STORED VALUE BALANCE AND TOP-UP

  1. 5.1. Your beep™ Application purse may have a minimum balance of zero pesos (₱0.00) and a maximum balance of ten thousand pesos (₱10,000).
  2. 5.2. You may top-up your beep™ Card at any authorized top-up provider that displays the beep™ Logo, including any Rail (?) Transport Establishment.
  3. 5.3. If you are topping up at a station of a Transport Establishment, there may be a minimum load determined by the Transport Establishment.
  1. 6.1. You should take proper care of your beep™ Card to avoid damage (including but not limited to burns, scratches, notches, tears, breaks, cuts, bends, drills, holes or punctures) and shall not intentionally alter, deface, damage or destroy the same. You shall not print, attach or place any marking or material onto the beep™ Card.
  2. 6.2. You should not copy, duplicate, modify, and/or alter the beep™ Application or the beep™ Card including its firmware, software, program and/or data recorded in the electronic chip.
  3. 6.3. You should cooperate with authorities during any investigation of possible crime, suspicious transactions, misrepresentations, fraudulent acts, and/or anomalies involving beep™ Card or the use thereof.
  4. 6.4. You should be responsible for safeguarding your own beep™ Card against theft, damage, or loss. If you lose your beep™ Card, the balance will not be replaced (unless your beep™ Card is registered with us).
  1. 7.1. In case your beep™ Card is malfunctioning due to a manufacturing defect, you may request it to be replaced with a new beep™ Card, provided the card was proven defective by manufacturer, and subject to the following:
    • A defective Standard beep™ Card must be surrendered to any Transport Establishment. The replacement beep™ Card shall be made available for pick-up seven (7) days after your surrender of the defective Standard beep™ Card. The Transport Establishment shall allow claiming of the replacement beep™ Card for a period of ninety (90) calendar days (after the lapse of the seven (7)-day period). Should AFPI fail to issue and deliver to the Transport Establishment a replacement beep™ Card [within] the seven (7)-day period, the Transport Establishment is authorized to automatically issue on behalf of AFPI a replacement beep™ Card with the load amount as of the date of claiming.
    • A defective Co-Branded Advertising beep™ Card or Limited Edition beep™ Card should be returned to us. The replacement beep™ Card shall be made available for pick-up from us after fifteen (15) working days from your surrender of the defective Co-Branded Advertising beep™ Card. In case the specific type of beep™ Card being replaced is not available, a Standard Anonymous beep™ Card shall be provided with equal value of the card issuance fee of the Advertising beep™ or Limited Edition Card loaded onto the replacement card.
    • A defective Co-Branded Multifunction beep™ Card should be returned to the Co-Brander of Multifunction beep™ Card and the replacement thereof will be governed by the latter’s damaged card replacement process. Pick-up of the replacement card shall be through the co-branding partner.
    • A defective beep™ Senior Citizen or PWD Discount Card should be returned to the Partner Establishment where the beep™ Senior Citizen or PWD Discount Card was issued while a defective beep™ Student Discount Card may be returned at any Partner Establishment. The replacement beep™ Discount Card shall be made available for pick-up after seven (7) working days from your surrender of the defective beep™ Discount Card. The Partner Establishment shall allow claiming of the replacement beep™ Discount Card for a period of thirty (30) calendar days (after the lapse of the seven (7)-working day period). In case you do not receive your replacement beep™ Card within the delivery period specified, please contact AFPI customer service hotline number (02)8737-9600 and/or by sending email to customer.info@afpayments.com to know the status of the availability and delivery. AFPI customer service is available Mondays to Sundays from 5AM to 11PM, requests beyond the operating hours shall be handled on the next operating hours.
    • Any replacement card will contain the remaining balance from the defective card.
    • In case the Co-Brander refuses to replace your defective Co-Branded Multifunction beep™ Card, you may proceed to our office address at AF Payments Inc., 4/F MSE Building, Ayala Avenue, Makati City 1226, Philippines, to request for a replacement of the defective Co-Branded Multifunction beep™ Card with a new Standard beep™ Card subject to your surrender to us of such defective Co-Branded Multifunction beep™ Card. The Standard beep™ Card shall be made available to you within fifteen (15) working days from our receipt of your request.
  2. 7.2. In case your beep™ Card is not functioning due to misuse, you may purchase a replacement beep™ Card. Should you wish to transfer any remaining balance from your damaged or destroyed beep™ Card to your replacement beep™ Card, we will charge you one hundred and fifty pesos (₱ 150) as balance transfer fee on top of the card issuance fee.
  1. 8.1. Please note that this Section applies only to Concessionary beep™ Cards and beep™ Senior Citizen or PWD Discount Cards. As a general requirement, the replacement of your lost or stolen Concessionary beep™ Cards and beep™ Senior Citizen or PWD Discount Cards shall require the presentation of a valid proof of identity and compliance with the requirements under this Section 8.
  2. 8.2. You may proceed to any Transport Establishment to report your lost or stolen Concessionary beep™ Card and request for the card to be blacklisted. If your beep™ Senior Citizen or PWD Discount Card is lost or stolen, please proceed to any Partner Establishment to have the card blacklisted. Please remember to bring with you a valid government-issued ID in order for us to adequately establish your identity. We reserve the right to decline any request for blacklisting of a Concessionary beep™ card or beep™ Senior Citizen or PWD Discount Card if the identity of the cardholder cannot be adequately established.
  3. 8.3. We will blacklist your Concessionary beep™ Card or beep™ Senior Citizen / PWD Discount Card within twelve (12) hours from the time the Transport Establishment or Partner Establishment receives your request for blacklisting if you are able to make such request before 4:00 PM or within thirty six (36) hours if your request is made after 4:00 PM. Once blocked, your Stored Value is protected and guaranteed. AFPI will reimburse you within seven (7) calendar days should there be any unauthorized transactions on your card after the twelve (12) or thirty six (36)-hour period, as applicable.

    Should you wish to transfer any remaining balance from your lost Concessionary beep™ Cardor beep™ Senior Citizen / PWD Discount Card to your replacement beep™ Card, a charge of one hundred and fifty pesos (₱ 150) will apply.
  4. 8.4. In case you lose your registered Co-Branded Multifunction beep™ Card, you should contact the relevant Co-Brander of the Multifunction beep™ Card to block your card. You should refer to the Conditions of Use issued by the Co-Brander of the Multifunction beep™ Card for rules and policies on lost or stolen cards. AF Payments Inc. will block your beep™ Application on the Co-Branded Multifunction beep™ Card only upon the official advise from the Co-Brander. Once blocked, your Stored Value is protected and guaranteed.
  5. 8.5. In case the Co-Brander refuses to replace your lost or stolen card, you may proceed to our office address at AF Payments Inc., 4/F MSE Building, Ayala Avenue, Makati City 1226, Philippines, to request a replacement of your lost or stolen card with a new Standard beep™ Card. The Standard beep™Card shall be made available to you within seven (7) days from our receipt of your request. AF Payments Inc. reserves the right to charge you the card purchase fee and a fee for the balance transfer.
  6. 8.6. If you find any beep™ Card, you should return it to our offices at Makati City P.O. Box 3202.
  1. 9.1. Standard beep™ Card, Concessionary beep™ Card, Senior Citizen beep™ Card
    1. 9.1.1. The Standard beep™ Card, Concessionary beep™ Card, and beep™ Senior Citizen / PWD Discount Card has an expiration date of four (4) years from the date of your purchase or fifty thousand (50,000) transactions, whichever comes first.
  2. 9.2. Co-branded – Advertising, Special Edition, Limited Edition and Multifunction beep™ Cards
    1. 9.2.1. Co-Branded beep™ Cards may have a different expiration date other than four (4) years. The validity of such a card shall be defined and printed on the card itself. The beep™ Application will be guaranteed to function up until the declared expiry date or fifty thousand (50,000) transactions, whichever comes first.
  3. 9.3. Student beep™ Card
    1. 9.3.1. beep™ Student Discount Product expires at the end of the school year as determined by the respective educational institution and must not exceed one year. The beep™ Student Discount Product expiry date must be earlier than or the same as the expiry date of beep™ card on which the Student Discount Product is installed. If card carrying the Student Discount Product is blacklisted, then the student must apply for a new
      student discount product on a new card. The decision whether to apply a student discount to any fare is at the discretion of the Transport Operator and is by default determined by the presence and validity of the Student Discount Product on the card. The physical design, markings or physical appearance of the card do not automatically entitle the cardholder to a student discount without the presence and validity of a Student Discount Product on the card.
  4. 9.4. An expired beep™ Application or beep™ Card may no longer be used.
  5. 9.4.1 We allow balance transfer of your remaining balance to a new beep™ Application or beep™ Card, up to one (1) year after your beep™ Application or beep™ Card has expired. A balance transfer fee of one hundred and fifty pesos (₱ 150) will be charged for this service.
  6. 9.4.2 The validity date of any beep™ card may be extended by another year (12 consecutivemonths) upon successful transaction in a beep™ expiry date extension device. AFPI maycharge a minimal fee for extending the expiry date of the card and change the parameters for card expiry extension (including the extension period) on a case-by-case basis.

10. LIMITATIONS ON LIABILITY

  1. 10.1. We shall not be held liable for any misrepresentation, fraud, fault, or misconduct committed by any third party, such as but not limited to owners, employees, authorized representatives, and/or agents of beep™ Merchants, Transport Establishments, beep™ top-up providers and Distributors.
  2. 10.2. We shall not be held liable for non-performance, error, interruption, or delay in the performance of our obligations under this Conditions of Use for causes not attributable to our fault or negligence, including:
    • Flood, lightning, acts of God, fires, earthquakes, and other natural disasters;
    • Judgments, legislation, acts, orders, directives, policies, restrictions, regulations, prohibitions, or measures of any kind on the part of any court, governmental, legislative, and/or regulatory authority imposed or to be imposed after the fact;
    • Rally, protest, riot, terrorist activity, revolution, treason, coup d’etat, or similar acts;
    • Power failure;
    • Acts or defaults of any telecommunications network operator;
    • Circumstances where communications lines and/or computer systems, and/or the beep™ Merchants, beep™ top-up providers and Distributors cannot be used for reasons attributable to third party telecommunications carriers; and
    • Acts or omissions of persons, entities, or establishments for whom we are not responsible.

11. CUSTOMER SERVICE

  1. Should you have any questions, please contact us thru our customer service number: (02) 8737-9600 or you may proceed to our office address at AF Payments Inc., 4/F MSE Building, Ayala Avenue, Makati City 1226, Philippines, or by contacting us on the details posted on our website:  www.beeptopay.com

12NEW SERVICES AND AMENDMENTS

  1. 12.1. We reserve the right to provide new features, functions, and/or services for any type of beep™ Card.
  2. 12.2. We reserve the right to amend or change this Conditions of Use after due notice to holders of beep™ Cards by publication. The amendment or change shall take effect not earlier than thirty (30) days from date of publication.

13. GOVERNING LAW

  1. 13.1. These Conditions of Use shall be governed by and construed in accordance with Philippine laws. For data privacy matters, please refer to the Data Privacy section in our web site: www.beeptopay.com. The data privacy provisions therein shall form part of this Conditions of Use.