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Any Questions? May Katanungan?
  • How does beep™ improve my commuting experience?

     

    The beep™ stored value card aims to reduce time spent in ticket-buying lines and streamline train line transfers and transfers to select bus lines.

  • Can I use my beep™ card in buses?

     

    The beep™ card can now be used for fare payment in HM Transport Airport Loop (Baclaran to NAIA Terminal 3) buses, BGC Bus, Citylink Coach Services, and the P2P buses of Froehlich (from Glorietta 5 to Trinoma, SM North EDSA to Glorietta 5, and SM Megamall to SM North EDSA) and RRCG (Alabang Town Center to Greenbelt 1, SouthPark Alabang to Greenbelt 5 and Star Mall Alabang to Star Mall Shaw).

  • How does the beep™ card work for buses?

     

    Step 1:  Look for the beep™ Bus Validator when you enter the bus.  This is situated near the coach captain (bus driver)  (refer to photo below)

     

              

    Step 2:  Tap your beep™ card on the card reader of the Bus Validator (where the beep icon sticker is). Wait for the light to turn from Amber to Green.  The Green light and the beep™ sound will indicate a successful transaction.

     

    Step 3:  Take note of your card details (fare deducted and ending balance) which will be seen on the screen upon completion of the transaction.

     

    REMEMBER:  DO NOT TAP AGAIN TO AVOID DOUBLE DEDUCTION.

    NO NEED TO TAP OUT WHEN YOU EXIT THE BUS.

     

     

    FOR MULTI-FARE OR DISTANCE-BASED FARE BUSES: Currently available in Citylink buses going from Newport to EastWood and vice-versa

     

    Step 1:  Look for the beep™ Bus Validator when you enter the bus.  This is situated near the bus driver.  (refer to photo below)

     

     

    Step 2:  Tap-in with your beep™ card on the card reader of the Bus Validator (where the beep icon sticker is).  Wait for the light to turn from Amber to Green.  The Green light and the beep™ sound will indicate a successful transaction.

    Step 3:  When you reach your destination, tap out with your beep card on the bus validator.  Your tap out will ensure that you are deducted the correct fare based on the distance you travelled.

     

    REMEMBER: For multi-fare or distance-based buses, YOU HAVE TO TAP-IN AND TAP-OUT.  Not doing either will result in an inaccurate fare deduction.

  • How will I know if beep™ card payment is available for a particular bus?

     

    Look for the beep™ sticker on the side or front window of the bus.  If it has a beep™ sticker, you can use your beep™ card to pay!

     

     

  • Where can I load my beep™ card?

     

    Loading can be done in any of the 44 stations of the LRT and MRT and in select Bayad Center, Tambunting, Villarica and SM Bills Payment Counters. Please visit http://www.beeptopay.com/news/beep-is-now-available-at-bayad-center/index.html for the full list of Bayad Center branches offering beep™ card loading.

     

    You can also load your beep™ cards at HM Transport’s Baclaran and NAIA T3 booth, BGC Bus EDSA, Market! Market! and Bonifacio One Technology Tower terminals. CityLink McKinley, San Lorenzo Place, Eastwood and Newport stops (select times only), Froehlich Glorietta 5 and Trinoma (select times only), RRCG Alabang Town Center, Greenbelt 1, Greenbelt 5, Star Mall Alabang and Star Mall Shaw (select times only).

     

    Loading is also available at all FamilyMart branches and Circle K branches in BGC.

  • Where else can I use my beep™ card?

     You may use your beep™ cards in LRT1, LRT2 and MRT3 and in select bus lines like the HM Transport Airport Loop, BGC Bus, Citylink Coach Services, Froehlich P2P and RRCG P2P buses.  You can also use beep™ to pay for your toll fees in Cavitex and NLEX and purchase items and load your beep™ card in all Metro Manila branches of FamilyMart.  You can also use beep™ to pay for your movie tickets in Robinson’s Movieworld Galleria Ortigas, Manila, Magnolia, Metro East and Forum.  Watch out for announcements in our website, Facebook, Instagram and Twitter pages as we continue to expand the use of the beep™ card. 

  • How much can I load in my beep™ card?

     

    You can load as much as P10,000 – but take care of your card, once lost, you load may not be recovered.

    The minimum load, if the card is purchased in LRT or MRT stations or loaded at select Bayad Center, Tambunting, Villarica and SM Bill Payment Counters, is P13. 

  • Is there a different beep™ card for buses?

     

    No.  The standard beep™ card pictured below which was initially launched for use in the trains is also the same card you can use for buses. You may also use our new 2017 edition non-rail cards in all beep-accepting merchants. The 2017 edition non-rail cards are sold for P50 (without load).

                                                                                      Standard beep™ Card

     

     

             

                              2017 Edition Non-Rail beep™ Card

  • Can I also use my Globe GCash beep™ card and PayMaya beep™ card for buses?

     

    Yes.  All cards carrying the beep™ logo can be used for buses and soon in other establishments with beep™ card acceptance.

    Take note that these cards have 2 separate wallets for Visa/MasterCard and beep™.  The beep™ wallet is used to pay for LRT, MRT and bus fares and should be loaded in the designated beep™ loading options mentioned in #6.  The Visa and MasterCard wallets are loaded separately.  The content or load in the 2 wallets are not interchangeable and cannot be transferred.

     

      

                PayMaya Visa beep™ Card                     Globe GCash MasterCard beep™ Card

     

                   BPI Amore beep™ Card

  • Can somebody else use my beep™ card?

     

    Standard beep™ cards are transferable and can be used by whoever is holding the card.

    Concessionary Cards are personalized and can only be used by the Senior Citizen or Person With Disability whose name appears on the card.

    Co-Issued Cards are personalized and can only be used by the person whose name appears on the card.

  • Can the beep™ Concessionary card (pictured below) be used for buses as well?

    Yes.  beep™ Concessionary cards for Senior Citizens and PWDs issued at any of the rail stations (LRT 1, LRT 2 or MRT 3) can also be used for buses with beep™ card acceptance.  Similar to the trains, Senior Citizens and PWDs also enjoy the 20% discount on bus fares.  Student discount cards are also available in beep-accepting bus terminals.  Students who wish to avail of the Student Discount card will just have to fill out a form, present a valid student ID and pay a processing fee to get a beep™ student discount card.

     

          

     

    beep™ Concessionary Cards for Senior Citizens and Persons with Disability (PWD) issued at Rail Stations of LRT 1, LRT 2 or MRT 3 

  • Where can I buy beep™ cards?

     

    beep™ cards can be purchased from any of the 44 stations of LRT1, LRT2 and MRT3 by approaching any of the teller’s booth or using the self-service Ticket Vending Machines (TVMs). 

     You can also purchase beep™ cards from HM Transport’s Baclaran and NAIA T3 booth, BGC Bus EDSA, Market! Market! and Bonifacio One Technology Tower terminals. CityLink McKinley, San Lorenzo Place, Eastwood and Newport stops (select times only), Froehlich Glorietta 5 and Trinoma (select times only), RRCG Alabang Town Center, Greenbelt 1, Greenbelt 5, Star Mall Alabang and Star Mall Shaw (select times only)

  • Can I apply for a beep™ Concessionary card in the bus terminals?

    Yes.  All beep-partner bus companies now accept applications for beep™ discount cards for Senior Citizens and PWDs (shown below).  Applicants will just have to fill out a form, pay a processing fee and show a valid Senior Citizen or PWD ID.  The personalized cards will be available for pick-up in the location where you applied after seven (7) calendar days.  These cards are non-transferable.  Unauthorized use will result in the confiscation of the card.

     

          

     

     

    beep™ Discount Cards for Senior Citizens and Persons with Disability (PWDs) issued through Bus Partners

  • Can I request for blacklisting of my Concessionary beep™ card in the bus terminals?

     

    At this point, this service is only available at train stations.  The good news is that you may approach any of the 44 LRT1, LRT2, and MRT3 stations from 5AM to 11PM daily, including public holidays, to request for blacklisting of your Concessionary beep™ card.

    However, requests to blacklist beep™ Discount Cards can be accommodated at any of the bus partner terminals

  • Can I request for replacement of my defective beep™ card in the bus terminals?

     

    Only cards issued at any of our bus partners that are found to be defective can be accommodated at the bus terminals or our partner establishments (e.g., Circle K or FamilyMart).  There is no replacement fee.  However, if you wish to transfer the load from the defective card to the new one, a P150 fee will apply .

     

    For cards bought at the train stations,  you may approach any of the 44 LRT1, LRT2, and MRT3 stations from 5AM to 11PM daily, including public holidays, to request a replacement of your defective beep™ card.

  • What if my beep™ card gets lost? Can I still reclaim the remaining balance?

    Just like a wallet, be careful with your card. Concessionary cards can however be replaced.

  • How much does a beep™ card cost?

     

    beep™ cards can be purchased with a one-time card fee of P20 in the train stations.  Outside the train stations, the cards are sold for P50.  The card is reloadable and valid for 4 years

  • In case the bus breaks down during my trip, can I obtain a refund for the fare I paid upon boarding?

     

    No. We currently do not process refunds for beep™ transactions. In these cases, please inform any personnel from the bus company you rode of the said breakdown and the process for manual refunds.

  • How can I know how much balance I have in my beep™ card?

     

    You may get the balance of your card by doing the following:

    -Leave your card in the reader of the Ticket Vending Machine (TVM) found in the 44 stations of the LRT and MRT.

    -Approach any of the teller windows in any of the stations of the LRT and MRT.

    -Approach the designated beep™ window or the beep™ booth that offers loading at any of the bus terminals

    -Tap your card in the card reader at any of the FamilyMart or Circle K branches

  • An error occurred when I tapped my card on the bus validator. What should I do?

     

    Please call our customer hotline (02) 737 9600 to report any errors that may have occurred during your transaction. In the meantime, you may opt to purchase a new beep™ card to continue your journey.

  • Can somebody else use my beep™ card?

     

    -Standard beep™ cards are transferable and can be used by whoever is holding the card.

    -Concessionary Cards are personalized and can only be used by the Senior Citizen or Person With Disability whose name appears on the card.

    -Co-Issued Cards are personalized and can only be used by the person whose name appears on the card.

  • When I tapped on the bus validator, I was deducted more than the fare indicated. What should I do?

     

    Please call our customer hotline (02) 737 9600 to report any errors that may have occurred during your transaction. In the meantime, you may opt to purchase a new beep™ card to continue your journey

  • When I tapped my card on the bus validator, it was tagged as a blacklisted or expired card. What should I do?

     

    Please call our customer hotline (02) 737 9600 to report any errors that may have occurred during your transaction. In the meantime, you may opt to purchase a new beep™ card to continue your journey.

  • I was deducted twice when I tapped my card. What should I do?

     

    Please inform the bus captain or supervisor in charge of the incident. For refunding, please follow the process of the bus company.

  • What’s the advantage of using a beep™ card over cash?

     

    Enjoy seamless travel by using only one payment card for your LRT/MRT, HM Bus Airport Loop, BGC Bus and Citylink bus rides.

    Using beep™ means less hassle and a more convenient way to pay.  No need to carry cash all the time, no need to fumble for coins and you pay the exact amount every time which means you will never be short changed.

    beep™ also helps you manage your budget by ensuring that your transport money is used only for transportation.  The beep™ card can also be used to secure your child’s allowance for commuting.