Frequently Asked Questions

  • What if my beep™ card gets lost? Can I still reclaim the remaining balance?

    Just like a wallet, be careful with your card. Concessionary cards can however be replaced.

  • How much does a beep™ card cost?

    beep™ cards can be purchased with a one-time card fee of P30 in the train stations. Outside the train stations, the cards are sold for P50. The card is reloadable and valid for 4 years (with an option to extend for 1 more year).

  • How can I know how much balance I have in my beep™ card?

    You may get the balance of your card by doing the following:

    • Download the beep™ app in the Apple App Store or Google Play Store. The app is free and you can register up to 5 cards. Aside from your balance, you will also see the last 10 transactions made using the registered cards.
    • Tap your card in the reader of the Ticket Vending Machine (TVM) found in the 44 stations of the LRT and MRT.
    • Approach any of the teller windows in any of the stations of the LRT and MRT.
    • Approach the designated beep™ window or the beep™ booth that offers loading at any of the bus terminals.
    • Tap your card on the card reader at any FamilyMart branch, Ministop, or Wendy’s branches that accept beep™ payments.
  • How does beep™ improve my commuting experience?

    The beep™ stored value card aims to reduce time spent in ticket-buying lines and streamline train line transfers and transfers to select bus lines.

  • Where else can I use my beep™ card?

    beep™ is accepted in Metro Manila’s three elevated railways - LRT1, LRT2, and MRT3 - and can be used for fare payments in a growing number of Point-to-Point (P2P) buses and PUVs nationwide. Outside of public transportation, beep™ can also be used to pay for toll fees in NLEX and CAVITEX and is accepted in various retail establishments such as FamilyMart, Ministop, and Wendy’s. Watch out for announcements in our website, Facebook, Instagram and Twitter pages as we continue to expand the use of the beep™ card.

  • Can I apply for a beep™ Concessionary card in the bus terminals?

    Yes.  All beep-partner bus companies now accept applications for beep™ discount cards for Senior Citizens and PWDs (shown below).  Applicants will just have to fill out a form, pay a processing fee and show a valid Senior Citizen or PWD ID.  The personalized cards will be available for pick-up in the location where you applied after seven (7) calendar days.  These cards are non-transferable.  Unauthorized use will result in the confiscation of the card.

     

    beep™ Discount Cards for Senior Citizens and Persons with Disability (PWDs) issued through Bus Partners

  • Can I request for replacement of my defective beep™ card in the bus terminals?

    Only cards issued at any of our bus partners that are found to be defective can be accommodated at the bus terminals or our partner establishments (e.g., FamilyMart).  There is no replacement fee.  However, if you wish to transfer the load from the defective card to the new one, a P150 fee will apply .

    For cards bought at the train stations,  you may approach any of the 44 LRT1, LRT2, and MRT3 stations from 5AM to 11PM daily, including public holidays, to request a replacement of your defective beep™ card.

     

  • I was deducted twice when I tapped my card. What should I do?

    Please inform the bus captain or supervisor in charge of the incident. For refunding, please follow the process of the bus company.

  • What’s the advantage of using a beep™ card over cash?

    Enjoy seamless travel by using only one payment card for your LRT/MRT, HM Bus Airport Loop, BGC Bus and Citylink bus rides.

    Using beep™ means less hassle and a more convenient way to pay.  No need to carry cash all the time, no need to fumble for coins and you pay the exact amount every time which means you will never be short changed.

    beep™ also helps you manage your budget by ensuring that your transport money is used only for transportation.  The beep™ card can also be used to secure your child’s allowance for commuting.

  • Can somebody else use my beep™ card?

    Standard beep™ cards are transferable and can be used by whoever is holding the card.

    Concessionary Cards are personalized and can only be used by the Senior Citizen or Person With Disability whose name appears on the card.

    Co-Issued Cards are personalized and can only be used by the person whose name appears on the card.

  • Where can I buy beep™ cards?

    beep™ cards can be purchased from any of the 44 stations of LRT1, LRT2 and MRT3 by approaching any of the teller’s booth or using the self-service Ticket Vending Machines (TVMs).

    beep™ cards are also available in all Metro Manila branches of Family Mart.

    You can also purchase beep™ cards from any of the following bus partners - HM Transport in Alabang Town Center and Market! Market!; BGC Bus in EDSA, Market! Market!, and Bonifacio One Technology Tower; RRCG in Alabang Town Center, Greenbelt 1, Greenbelt 5, Star Mall Alabang and Star Mall Shaw (select times only).

  • What should users do with expiring beep™ cards?

     Cardholders can use their beep™ cards up to the day before the last day of the month that the card is expiring (Note: the expiry date is printed on the back of the card below the 16-digit Card Account Number or CAN). For example, if the expiry date on the card is July 2019, the card can still be used until July 30, 2019. From July 31, 2019 onwards, the expired cards will no longer be accepted at the entry gates or any beep™ card reading device.

  • Do they have to buy new beep™ cards?

    If the card is already expired, the cardholder would have to purchase a new card from the station or from any of our non-rail outlets such as P2P bus terminals accepting beep™ card and retail outlets like FamilyMart.

  • What happens to the balance on an expired card?

    Any remaining balance on an expired card can be transferred to a new card anytime within twelve (12) months after the expiry date. (For example, if the card is expiring on July 31, 2019, they have until July 31, 2020 to transfer the balance from the old card to a new card). A transfer of balance fee of One Hundred Fifty Pesos (P150.00) will be charged to the cardholder.  After this 12-month grace period, any remaining balance on the expired card will be forfeited.

  • What should users do with expiring beep™ cards?

    Cardholders can use their beep™ cards up to the day before the last day of the month that the card is expiring (Note: the expiry date is printed on the back of the card below the 16-digit Card Account Number or CAN). For example, if the expiry date on the card is July 2019, the card can still be used until July 30, 2019. From July 31, 2019 onwards, the expired cards will no longer be accepted at the entry gates or any beep™ card reading device.

  • Do they have to buy new beep™ cards?

    If the card is already expired, the cardholder would have to purchase a new card from the station or from any of our non-rail outlets such as P2P bus terminals accepting beep™ card and retail outlets like FamilyMart.

  • What happens to the balance on an expired card?

    Any remaining balance on an expired card can be transferred to a new card anytime within twelve (12) months after the expiry date. (For example, if the card is expiring on July 31, 2019, they have until July 31, 2020 to transfer the balance from the old card to a new card). A transfer of balance fee of One Hundred Fifty Pesos (P150.00) will be charged to the cardholder.  After this 12-month grace period, any remaining balance on the expired card will be forfeited.

  • Can I request for blacklisting of my Concessionary beep™ card in the bus terminals?

    At this point, this service is only available at train stations.  The good news is that you may approach any of the 44 LRT1, LRT2, and MRT3 stations from 5AM to 11PM daily, including public holidays, to request for blacklisting of your Concessionary beep™ card.

    However, requests to blacklist beep™ Discount Cards can be accommodated at any of the bus partner terminals.

  • Can I use my beep™ card in buses?

    Yes, you can use beep™ for fare payment in select city buses, like BGC Bus, as well as in majority of the Point-to-Point (P2P) buses. For the complete list of transport partners, please refer to this link: https://www.beeptopay.com/where-to-use.html

  • How does the beep™ card work for buses?

     Step 1:  Look for the beep™ Bus Validator when you enter the bus.  This is situated near the coach captain (bus driver)  (refer to photo below)

    Step 2:  Tap your beep™ card on the card reader of the Bus Validator (where the beep icon sticker is). Wait for the light to turn from Amber to Green.  The Green light and the beep™ sound will indicate a successful transaction.

    Step 3:  Take note of your card details (fare deducted and ending balance) which will be seen on the screen upon completion of the transaction.

    REMEMBER:  DO NOT TAP AGAIN TO AVOID DOUBLE DEDUCTION.

    NO NEED TO TAP OUT WHEN YOU EXIT THE BUS. 

  • How will I know if beep™ card payment is available for a particular bus?

    You can check out the complete list here: https://www.beeptopay.com/where-to-use.html or you can also look for the beep™ acceptance sticker on the side or front window of the bus.  If it has a beep™ sticker, you can use your beep™ card to pay!

  • Is there a different beep™ card for buses?

    No.  The standard beep™ card pictured below which was initially launched for use in the trains is also the same card you can use for buses. You may also use our new 2017 edition non-rail cards in all beep-accepting merchants. The 2017 edition non-rail cards are sold for P50 (without load).

    Standard beep™ Card 

             

    2017 Edition Non-Rail beep™ Card

  • Can I also use my Globe GCash beep™ card and PayMaya beep™ card for buses?

    Yes.  All cards carrying the beep™ logo can be used for buses and soon in other establishments with beep™ card acceptance.

    Take note that these cards have 2 separate wallets for Visa/MasterCard and beep™.  The beep™ wallet is used to pay for LRT, MRT and bus fares and should be loaded in the designated beep™ loading options mentioned in #6.  The Visa and MasterCard wallets are loaded separately.  The content or load in the 2 wallets are not interchangeable and cannot be transferred.

     

    PayMaya Visa beep™ Card

     

    Globe GCash MasterCard beep™ Card 

    BPI Amore beep™ Card

  • Can the beep™ Concessionary card (pictured below) be used for buses as well?

    Yes.  beep™ Concessionary cards for Senior Citizens and PWDs issued at any of the rail stations (LRT 1, LRT 2 or MRT 3) can also be used for buses with beep™ card acceptance.  Similar to the trains, Senior Citizens and PWDs also enjoy the 20% discount on bus fares.  Student discount cards are also available in beep-accepting bus terminals.  Students who wish to avail of the Student Discount card will just have to fill out a form, present a valid student ID and pay a processing fee to get a beep™ student discount card.

                  

     beep™ Concessionary Cards for Senior Citizens and Persons with Disability (PWD) issued at Rail Stations of LRT 1, LRT 2 or MRT 3 

  • In case the bus breaks down during my trip, can I obtain a refund for the fare I paid upon boarding?

    No. We currently do not process refunds for beep™ transactions. In these cases, please inform any personnel from the bus company you rode of the said breakdown and the process for manual refunds.

  • An error occurred when I tapped my card on the bus validator. What should I do?

    Please call our customer hotline (02) 8737 9600 to report any errors that may have occurred during your transaction. In the meantime, you may opt to purchase a new beep™ card to continue your journey.

  • When I tapped on the bus validator, I was deducted more than the fare indicated. What should I do?

    Please call our customer hotline (02) 8737 9600 to report any errors that may have occurred during your transaction. In the meantime, you may opt to purchase a new beep™ card to continue your journey

  • When I tapped my card on the bus validator, it was tagged as a blacklisted or expired card. What should I do?

    Please call our customer hotline (02) 8737 9600 to report any errors that may have occurred during your transaction. In the meantime, you may opt to purchase a new beep™ card to continue your journey.

  • Where can I load my beep™ card?

    You can load at any of the 44 LRT and MRT stations, passenger terminals of transport partners, 59 FamilyMart branches, 185 Ministop branches, and over 300 outlets of Bayad Center and its affiliates. beep™ cards can also be loaded using self-service kiosks or via Over-The-Air (OTA) loading partners, such as BPI, Eon by Unionbank, Akulaku, and Justpayto. SMS loading through G Gateway is also available.

  • How much can I load in my beep™ card?

    You can load as much as P10,000 – but take care of your card, once lost, your load may not be recovered.

  • How does the Over-The-Air (OTA) beep™ card loading work?

    oFollow the procedure provided by the OTA Partner to process the beep™ load request. This is the first step in the OTA loading process. For the list of OTA partners and their respective processes, click here: https://www.beeptopay.com/news/beep-ota/index.html

    After successfully processing the beep™ load request in the OTA Partner’s app or website, proceed to any beep™ e-Load Station to transfer the load to your beep™ card.  

  • How long after I make the OTA beep load request can I transfer the load to my card?

    Right after your successful beep™ load request (done via the OTA partner’s app or website) you may already proceed to a beep™ e-Load station to claim your load.

  • Where can I find the beep e-Load Station?

    You may visit the following locations where the beep™ e-Load Station are initially deployed https://www.beeptopay.com/media/1815/e-load-station-locations.png

     

     

  • I made a mistake and keyed in the wrong amount for my beep load request using the OTA partner’s app. Can I still cancel the transaction?

    Once a beep load request is approved and processed by the OTA partner, it can not be cancelled.

  • Will my beep load request expire if I don’t go to a beep e-Load Station right away?

    Yes, your beep™ load request expires after 180 days.

  • I have already tapped my beep card on the beep e-Load Station but I decided not to continue. Can I use another beep e-Load Station to claim my load?

    Yes you may but you will have to wait 30 minutes for your load to be “fetched.”

  • When I tapped my card on the beep e-Load Station it showed “No Pending Loads Available.” What should I do?

    If more than 30 minutes have passed from the time you made the request, kindly check if your source account or e-wallet has been debited. If yes, call the OTA partner’s Customer Service to report the issue.

  • An error occurred with the beep e-Load Station when I tapped my card. What should I do?

    Please call the beep™ Customer Service Hotline at (02) 8737 9600 to report the incident and get assistance.

  • When I tapped my card on the beep e-Load Station it said the card cannot be read. What should I do?

    Please call the beep™ Customer Service Hotline at (02) 8737 9600 to report the incident and get assistance.

  • I tried to claim my processed beep load request on the beep e-Load Station in LRT1 but there was an issue with the

    The beep e-Load Station is a device owned and operated by AF Payments Inc. (beep™) and the OTA Partner.  The train operator is not involved in the operations of this service so LRT1 personnel will not be able to help you regarding it’s use.  Please call the beep Customer Service Hotline at (02) 737 9600 to report any incident encountered with the device.

  • I have a PayMaya and GCash beep card. Can I load these cards using OTA loading?

    You may load any card with the beep card logo using OTA loading.  Just remember that only the beep wallet can be loaded using this service.

  • Does the OTA Partner’s app or website also reload GCash, PayMaya and BPI Amore cards?

    When a beep load request is made using the OTA Partner’s app or website, this is only to load the beep wallet of your card and NOT the GCash, PayMaya or BPI wallet.  This service may be available in the OTA Partner’s app or website but will require a different process or load request.  Keep in mind as well that the beep e-Load Station can only process beep loads.

  • Does the discount apply when a beep load request for Concessionary Cards is made using OTA?

    No.  The discount only applies when you use the card, not for loading.

  • How much can I load on my beep card through OTA loading?

    Check with your  OTA Partner for the maximum amount for beep load requests.  Take note that the beep card can only have a maximum load of Php10,000.

  • What will happen if the beep load request I processed plus the total remaining balance on my beep card exceed the P10,000 maximum load for beep?

    When you tap your beep card on the beep e-Load Station it will show you the current balance on your card and all your pending beep load requests.  If you exceed the Php10,000 limit, you can claim the remaining amount the next time provided you have used up all or a portion of your balance.

  • Is there a convenience or service fee for OTA loads?

    Consult your OTA Partner for their terms and conditions regarding beep OTA Loading.

  • How can I check the balance on my beep card?

    You may check the balance of your beep card by tapping your card on any beep reader or by downloading the beep mobile app for free (available in the App Store and Google Play Store).



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