This beep Conditions of Use document is a contract between you (a beep Card holder) and us (AF Payments Inc.) effective upon your purchase of a beep™ Card. 

We are the issuer of your beep™ Application, which can reside on Standard, Co-Branded Advertising or Co-Branded Multifunction cards or other form factors, such as mobile phone, key fob, watch. hereafter.

 

Terms used in this document are defined as follows:

  1. "beep" is the brand name of the beep Application and is identified by the beep Logo.
  2. "beep Application" means the stored value payment application owned and developed by us that allows consumers to make payments at Transport Establishments and other beep Merchants using beep™ Cards. We are the issuer of and shall be responsible for the beep Application.
  3. beep Card” means a contactless smart card or any other form factor that contains the beep™ Application and may be issued as a Standard, Co-Branded Advertising, or a Co-Branded Multifunction Card. 

    1. “Standard beep Card” is a smart card or other form factor that contains only the beep Application. It is issued by us and distributed through our authorized distribution partners.
    2. “Co-Branded Advertising beep Card” is similar to a Standard beep Card but also features the logo of a Co-Brander for advertising purposes.
    3. “Co-Branded Multifunction beep Card” is a smart card or other form factor that contains the beep Application and one or more other applications for payment and/or non-payment products which are owned by and for which the Co-Brander of the Multifunction beep Card shall be responsible.
  4. beep Logo” means the following trademark or logo Logo or variations thereof which we may hereafter adopt.
  5. beep Merchant” means a merchant, retailer, establishment, or Transport Establishment authorized by us to accept beep Card as a form of payment for goods, services or fare.
  6. “Co-Brander” means an entity or establishment with which we have a contract or arrangement for issuance of a Co-Branded Advertising beep Card or a Co-Branded Multifunction beep™ Card.
  7. “Concessionary beep Card” means a beep™ Card that has been registered for use by a Concessionary Person.
  8. “Concessionary Person” means a person who is eligible under Philippine law to avail of discounted fares in Transport Establishments (such as senior citizens and persons with disabilities or PWDs).
  9. “Stored Value” means, at any given time, the monetary value stored in your beep Card.
  10. “Transpo™ Logo” means the following trademark or logo Transpo Logo or variations thereof which the Department of Transportation and Communications (“DOTC”) may hereafter adopt.
  11. “Transport Establishment” is a transport service or establishment required by the DOTC to use the automatic fare collection system. Currently, these Transport Establishments are Light Rail Transit 1, Light Rail Transit 2 and Metro Rail Transit 3. Transport Establishments are identified by and display the Transpo™ Logo.


1.1 This Conditions of Use cover the use of the beep Application and the beep Cards.

1.2. For Co-Branded Multifunction beep Cards, functionalities/applications other than the beep Application are governed by the Conditions of Use issued by the relevant Co-Brander of Multifunction beep Card. We will not be responsible for such other functionalities/applications.

1.3. Each beep Card bears the beep Logo and TranspoTM Logo.

1.4. Each beep Card, upon purchase, is unregistered. The registration process for Standard beep Card is not yet available. However, if you are a Concessionary Person, you may register your beep Card as a Concessionary beep Card in accordance with Section 3 hereof.

1.5 For Co-Branded Advertising and Co-Branded Multifunction cards, you may follow the registration process of the Co-Brander, if any. If the card is registered with the Co-Brander, the provisions pertaining to a registered beep will apply to these types of cards.

1.6. Pricing information, changes to the current version of the Conditions of Use, and other information on the beep Application or beep Cards are available at www.beeptopay.com.

2.1. You can purchase your Standard beep Card from authorized beep Card distributors upon payment of the amount of twenty pesos (₱20).

2.2 You can purchase your Co-Branded Advertising beep Cards or Co-Branded Multifunction beep Cards from the Co-Brander (or any of their designated outlets). The price is set by the Co-Brander and may or may not be the same as the Standard beep Card price.

2.3 If you purchase your Standard beep Card at any of the beep ticket vending machines inside Transport Establishments, an initial minimum top-up value is required to be loaded into the beep Card.

3.1 Concessionary beep Cards are available for purchase by qualified Concessionary Persons. You may apply for a Concessionary beep Card by submitting a completed registration form at the ticket counters located at any Transport Establishment. The Concessionary beep Card shall be made available to you within seven (7) days from our receipt of your duly accomplished registration form.

3.2 To register a Concessionary beep Card, you will be required to disclose certain personal information including, but not limited to, your name, date of birth, contact details, and proof of eligibility for the Concessionary beep Card (e.g., Senior Citizen ID, PWD ID).

3.3 Only the registered Concessionary Person can use the Concessionary beep Card. Your Concessionary beep Card is not transferable to another person/user. Each Concessionary Person can own only one Concessionary beep Card.

3.4 Only the registered Concessionary Person can use the Concessionary beep. Your Concessionary beep is not transferable to another person/user.

4.1 You can top up and use your beep Card at any of the Transport Establishments and other beep Merchants that display the beep Logo and/or TranspoTM Logo. In case a beep Merchant displays the beep Logo and/or TranspoTM Logo but does not accept your beep Card, you may report this to us through our customer service number.

4.2 Your beep Card may be rejected in any of the following circumstances: 

    • It has expired or has been suspended or blocked, e.g., your beep Card has been reported lost or stolen;
    • The remaining balance on the beep Application purse is insufficient to cover the price of the purchase;
    • It has been suspected to be a counterfeit, illegally or fraudulently obtained, or suspected to have been stolen or tampered; or
    • It has been damaged or is malfunctioning.

 

4.3 We shall not be responsible for the condition, quality or performance of the goods or services purchased using your beep Card. All concerns or complaints relating thereto shall be addressed to the relevant beep Merchant.

5.1 Your beep™ Application purse may have a minimum balance of zero pesos (₱0.00) and a maximum balance of ten thousand pesos (₱10,000).

5.2 You may top-up your beep™ Card at any authorized top-up provider that displays the beep™ Logo, including at any Transport Establishment.

5.3 The minimum top-up value is equivalent to the minimum fare charged by the Transport Establishments, which is currently at eleven pesos (₱11). The minimum fare is determined by the Transport Establishments and is subject to change. The maximum top-up amount is equivalent to the maximum balance, which is ten thousand pesos (₱10,000).

6.1 You should take proper care of your beep™ Card to avoid damage thereto (including but not limited to scratches, notches, tears, breaks, cuts, bends, drills or punctures) and shall not intentionally alter, deface, damage or destroy the same. You shall not print, attach or place any marking or material onto the beep™ Card.

6.2 You should not copy, duplicate, modify, and/or alter beep™ Application or the beep Card including its firmware, software, program and/or data recorded in the electronic chip.

6.3 You should cooperate with authorities during any investigation of possible crime, suspicious transactions, misrepresentations, fraudulent acts, and/or anomalies involving beep™ Card or the use thereof.

6.4 You should be responsible for safeguarding your own beep Card against theft, damage, or loss. If you lose your beep™ Card, the balance will not be replaced (unless your beep™ Card is registered with us).

7.1 In case your beep Card is malfunctioning due to a manufacturing defect, you may request it to be replaced with a new beep Card, provided the card was proven defective by manufacturer, and subject to the following: 

    • The defective Standard beep Card should be surrendered to any Transport Establishment or our offices at AF Payments Inc., 4/F MSE Building, Ayala Avenue, Makati City 1226, Philippines. The replacement beep Card shall be made available for pick-up after fifteen (15) working days from your surrender of the defective Standard beep Card.
    • The defective Co-Branded Advertising beep Card should be returned to the Co-Brander. The replacement beep Card shall be available for pick-up from the Co-Brander after fifteen (15) working days from your surrender of the defective Co-Branded Advertising beep Card.
    • The defective Co-Branded Multifunction beep Card should be returned to the Co-Brander of Multifunction beep Card and will be governed by the latter’s damaged card replacement process. We shall transfer any balance in the beep Application/purse to the new Co-Branded Multifunction beep Card within seven (7) days from notice from the Co-Brander of Multifunction beep Card of the replacement of the damaged card.
    • In case the Co-Brander refuses to replace your defective Co-Branded Multifunction beep Card, you may proceed to our office address at AF Payments Inc., 4/F MSE Building, Ayala Avenue, Makati City 1226, Philippines, to request for a replacement of the defective Co-Branded Multifunction beep Card with a new Standard beep Card. The Standard beep Card shall be made available to you within fifteen (15) working days from our receipt of your request.

 

7.2 In case your beep Card is not functioning due to misuse, you may purchase a replacement beep Card. Should you wish to transfer any remaining balance from your damaged or destroyed beep Card to your replacement beep Card, a charge of one hundred and fifty pesos (₱ 150) will apply for the balance transfer.

8.1 Please note that this Section applies only to registered beep Cards. As a general requirement, the replacement of your lost or stolen registered beep Cards shall be subject to presentment of a valid proof of identity.

8.2 If your Concessionary beep Card is lost or stolen, please proceed to any Transport Establishment or to our office at AF Payments Inc., 4/F MSE Building, Ayala Avenue, Makati City 1226, Philippines to block and cancel your Concessionary beep Card. Please remember to bring with you a valid government-issued ID in order that we may adequately establish your ownership of the Concessionary beep Card. We will block your Concessionary beep Card within twenty-four (24) hours from the time you notify us. Once blocked, your Stored Value is protected and guaranteed.

8.3 We shall adopt measures and procedures to ascertain your identity and we reserve the right not to grant the request to block your Concessionary beep Card if you fail to adequately prove your identity.

8.4 In case you lose your registered Co-Branded Advertising beep Card, you should proceed to any Transport Establishment or to our office at AF Payments Inc., 4/F MSE Building, Ayala Avenue, Makati City 1226, Philippines to block and cancel your Co-Branded Advertising beep Card. We will block your Co-Branded Advertising beep Card within forty-eight (48) hours from the time you notify us. Once blocked, your Stored Value is protected and guaranteed.

8.5 In case you lose your registered Co-Branded Multifunction beep Card, you should contact the relevant Co-Brander of the Multifunction beep Card to block your card. You should refer to the Conditions of Use issued by the Co-Brander of the Multifunction beep Card for rules and policies on lost or stolen cards. AF Payments Inc. will block your beep Application on the Co-Branded Multifunction beep Card within forty-eight (48) hours from the time you notify the Co-Brander. Once blocked, your Stored Value is protected and guaranteed.

8.6 In case the Co-Brander refuses to replace your lost or stolen card, you may proceed to our office address at AF Payments Inc., 4/F MSE Building, Ayala Avenue, Makati City 1226, Philippines, to request a replacement of your lost or stolen card with a new Standard beep Card. The Standard beepCard shall be made available to you within seven (7) days from our receipt of your request. AF Payments Inc. reserves the right to charge you the card purchase fee and a fee for the balance transfer.

8.7 If you find a beep Card, you should return it to the offices of AF Payments Inc., at 4/F MSE Building, Ayala Avenue, Makati City 1226, Philippines.

9.1 Your beep™ Card has an expiration date of four (4) years from the date of your purchase. In case your Co-Branded Multifunction beep Card has a shorter expiration date, your beep Application will still function up to four (4) years.

9.2 An expired beep Application or beep Card may no longer be used.

9.3 We allow balance transfer of your remaining balance to a new beep Application or beep Card, up to one (1) year after your beep Application or beep Card has expired. A balance transfer fee of one hundred and fifty pesos (₱ 150) will be charged for this service.

10.1 We shall not be held liable for any misrepresentation, fraud, fault, or misconduct committed by any third party, such as but not limited to owners, employees, authorized representatives, and/or agents of beep Merchants, Transport beep providers, and distributors.

10.2 We shall not be held liable for non-performance, error, interruption, or delay in the performance of our obligations under this Conditions of Use for causes not attributable to our fault or negligence, including: 

    • Flood, lightning, acts of God, fires, earthquakes, and other natural disasters;
    • Judgments, legislation, acts, orders, directives, policies, restrictions, regulations, prohibitions, or measures of any kind on the part of any court, governmental, parliamentary, and/or regulatory authority imposed or to be imposed after the fact;
    • Rally, protest, riot, terrorist activity, revolution, treason, coup d’etat, or similar acts;
    • Power failure;
    • Acts or defaults of any telecommunications network operator;
    • Circumstances where communications lines and/or computer systems, and/or the beep Merchants, beep top-up providers and distributors cannot be used for reasons attributable to third party telecommunications carriers; and
    • Acts or omissions of persons, entities, or establishments for whom we are not responsible.

11.1 Should you have any questions, please contact Customer Service at (02) 737 9600 or visit our web site: www.beeptopay.com.

12.1 We reserve the right to provide new features, functions, and/or services for any type of beep Card.

12.2 We reserve the right to amend or change this Conditions of Use after due notice to holders of beep Cards by publication. The amendment or change shall take effect not earlier than thirty (30) days from date of publication.

13.1 These Conditions of Use shall be governed by and construed in accordance with Philippine laws. For data privacy matters, please refer to the Data Privacy section in our web site: www.beeptopay.com. The data privacy provisions therein shall form part of this Conditions of Use.