image
Any Questions? May Katanungan?
  • How does beep™ improve my commuting experience?

    The beep™ stored value card aims to reduce time spent in ticket-buying lines and streamline train line transfers and transfers to select bus lines.

  • When can I start using my beep™ card in buses?

    The beep™ card is available for use in the HM Transport Airport Loop (Baclaran to NAIA Terminal 3) buses, BGC Bus and in Citylink’s McKinley Hill to MRT Magallanes- San Lorenzo Place route.

  • How does the beep™ card work for buses?

    Step 1:  Look for the beep™ Bus Validator when you enter the bus.  This is situated near the coach captain (bus driver)  (refer to photo below)

     

              

    Step 2:  Tap your beep™ card on the card reader (where the beep icon sticker is). 

    Wait for the light to turn from Amber to Green.  The Green light and the beep™ sound will indicate a successful transaction.

     

    Step 3:  Take note of your card details (fare deducted and ending balance) which will be seen on the screen upon completion of the transaction.

     

    DO NOT TAP AGAIN TO AVOID DOUBLE DEDUCTION.

    NO NEED TO TAP OUT WHEN YOU EXIT THE BUS

  • How will I know if beep™ card payment is available for a particular bus?

    Look for the beep™ sticker on the side or front window of the bus.  If it has a beep™ sticker, you can use your beep™ card to pay!

     

     

  • What if my beep™ card gets lost? Can I still reclaim the remaining balance?

    Just like a wallet, be careful with your card because if it gets lost, the remaining value may not be recovered anymore. Concessionary cards can however be replaced.

  • How much does a beep™ card cost?

    beep™ cards can be purchased with a one-time card fee of P20.  The card is valid for 4 years.

  • Where can I load my beep™ card?

    Loading can be done in any of the 44 stations of the LRT and MRT and in select Bayad Center, Tambunting, Villarica and SM Bills Payment Counters. Please visit http://www.beeptopay.com/news/beep-is-now-available-at-bayad-center/index.html for the full list of Bayad Center branches offering beep™ card loading. Loading can also be done at HM Transport’s Baclaran and NAIA T3 booth, BGC Bus Ayala and Market! Market! Terminal and Citylink’s Upper McKinley and San Lorenzo Place stop.

  • How much can I load in my beep™ card?

    You can load as much as P10,000 – but take care of your card, once lost, you load may not be recovered.

    The minimum load, if the card is purchased in LRT or MRT stations or loaded at select Bayad Center, Tambunting, Villarica and SM Bill Payment Counters, is P13. The minimum load, if the card is purchased in BGC Bus’s Ayala Terminal or Market Market, is P50.

  • Where else can I use my beep™ card?

    You may use your beep™ cards in LRT1, LRT2 and MRT3 and in select bus lines like the HM Transport Airport Loop and BGC Bus beginning June 11. BGC Bus and Citylink (for the McKinley Hill to MRT Magallanes-San Lorenzo Place initially).  Watch out for announcements in our Facebook (facebook.com/beepcardph) and Twitter (twitter.com/beep_card) pages as we continue to expand the use of the beep™ card.

  • Is there a different beep™ card for buses?

    No.  The standard beep™ card pictured below which was initially launched for use in the train stations is also the same card you can use for buses.

     

                                                                                      Standard beep™ Card

  • How can I know how much balance I have in my beep™ card?

    You may get the balance of your card by doing the following:

    o   Place your card on the reader of the Ticket Vending Machine (TVM) found in the 44 stations of the LRT and MRT.  After a few seconds, your card balance will appear on the TVM screen.

    o   Approach any of the teller windows in any of the stations of the LRT and MRT.

    o   Approach the designated beep™ window or the beep™ booth that offers loading.

  • Can I also use my Globe GCash beep™ card and PayMaya beep™ card for buses?

    Yes.  All cards carrying the beep™ logo can be used for buses and soon in other establishments with beep™ card acceptance.

    Take note that these cards have 2 separate wallets for Visa/MasterCard and beep™.  The beep™ wallet is used to pay for LRT, MRT and bus fares and should be loaded in the designated beep™ loading options mentioned in #6.  The Visa and MasterCard wallets are loaded separately.  The content or load in the 2 wallets are not interchangeable and cannot be transferred.

     

      

                PayMaya Visa beep™ Card                 Globe GCash MasterCard beep™ Card

  • Can somebody else use my beep™ card?

    Standard beep™ cards are transferable and can be used by whoever is holding the card.

    Concessionary Cards are personalized and can only be used by the Senior Citizen or Person With Disability whose name appears on the card.

    Co-Issued Cards are personalized and can only be used by the person whose name appears on the card.

  • Can the beep™ Concessionary card (pictured below) be used for buses as well?

    Yes.  beep™ Concessionary cards for Senior Citizens and PWDs can also be used for buses with beep™ card acceptance.  Similar to the trains, Senior Citizens and PWDs also enjoy the 20% discount on bus fares.  Students who wish to avail of the Student Discount will have to pay in cash.

     

  • Where can I buy beep™ cards?

    beep™ cards can be purchased from any of the 44 stations of LRT1, LRT2 and MRT3 by approaching any of the teller’s booth or using the self-service Ticket Vending Machines (TVMs).  You can also purchase beep™ cards from the BGC Bus Ayala and Market! Market! Terminal. Soon, you can also purchase beep™ cards from our partner convenience stores and payment centers.

  • Can I apply for a beep™ Concessionary card in the bus terminals?

    No. Applications for beep™ Concessionary Cards are only accepted at stations of LRT1, LRT2 and MRT3.

  • Can I request for replacement of my defective beep™ card in the bus terminals?

    This service is only available at train stations.  You may approach any of the 44 LRT1, LRT2, and MRT3 stations from 5AM to 11PM daily, including public holidays, to request a replacement of your defective beep™ card.

  • In case the bus breaks down during my trip, can I obtain a refund for the fare I paid upon boarding?

    No. We currently do not process refunds for beep™ transactions. In these cases, please inform any personnel from the bus company you rode of the said breakdown and the process for manual refunds.

  • An error occurred when I tapped my card on the bus validator. What should I do?

    Bus commuters can check his/her last successful transaction with the bus inspector. Bus inspectors have a Card Inspector device that shows their last successful transaction.  If there is an error, please call our customer hotline (02) 737 9600.

  • When I tapped on the bus validator, I was deducted more than the fare indicated. What should I do?

    Bus commuters can check his/her last successful transaction with the bus inspector. Bus inspectors have a Card Inspector device that shows their last successful transaction.  If there is an error, please call our customer hotline (02) 737 9600 to report any errors that may have occurred during your transaction

  • When I tapped my card on the bus validator, it was tagged as a blacklisted or expired card. What should I do?

    Please call our customer hotline (02) 737 9600 to report any errors that may have occurred during your transaction. In the meantime, you may opt to purchase a new beep™ card to continue your journey.

  • I was deducted twice when I tapped my card. What should I do?

    Please inform the bus captain or supervisor in charge of the incident. For refunding, please follow the process of the bus company.

  • What’s the advantage of using a beep™ card over cash?

    Enjoy seamless travel by using only one payment card for your LRT/MRT, HM Bus Airport Loop, BGC Bus and Citylink bus rides.

    Using beep™ means less hassle and a more convenient way to pay.  No need to carry cash all the time, no need to fumble for coins and you pay the exact amount every time which means you will never be short changed.

    beep™ also helps you manage your budget by ensuring that your transport money is used only for transportation.  The beep™ card can also be used to secure your child’s allowance for commuting.